My work was installing a new circuit for my water heater at my shop I was amazed how quickly the job done I am definitely using the service again and booking them for my other shop. Thank you so much and appreciate the great service.👌👌
North Shore
24/7 emergency electrical in St Ives
24/7 help for electrical faults, repeated tripping, burning smells and loss of power. Call to explain what is happening and confirm the arrival time.
Fire, electric shock or injury? Call 000 first. For urgent electrical help, call Xcel.
When you call
- We ask what’s happening and talk you through making it safe.
- We confirm access and when to expect us, usually within 30–90 minutes.
- On arrival we make it safe, find the fault and agree the repair price before any work.
24/7, including public holidays · price agreed before any work
While you wait for help
- If there is a fire, someone has had an electric shock or anyone is injured, call 000 first.
- Stay at least 8 metres away from fallen power lines and anything they touch, and report them to your network operator: Ausgrid on 13 13 88 or Endeavour Energy on 131 003.
- If it is safe to do so, switch off the power at the main switchboard.
- Evacuate the area if there’s smoke, fire, or strong burning smells, and keep everyone away from the affected electrical items or areas.
- Avoid touching electrical equipment, water near electrical issues, or attempting DIY fixes.
- If possible, unplug affected appliances without touching metal parts or standing on wet surfaces.
- Clear the way to the switchboard and have a torch ready (not candles).
Note when the problem started and what was running at the time. It helps the electrician find the fault faster.
Urgent electrical faults
Which faults need an emergency electrician?
Power outages, burning smells, sparking outlets and exposed wiring need prompt attention. Our electricians attend urgent faults at Sydney homes and businesses, day and night.
When you call, you speak with someone who can assess the situation, give safety advice and arrange help.
Plan your budget
Emergency electrician costs
Published Sydney after-hours attendance and initial labour ranges are $250–$575, including GST. Confirm how much time is covered and what further repair work or parts would cost before authorising them.
Published market guidance, checked 21 October 2026. Xcel quotes your actual job before work starts.
Read the full cost guide- After-hours attendance and initial labour
- $250–$575Published total combining call-out and premium hourly labour. Included time varies; confirm that allowance and the price of additional repair work or parts.GST: included.
- Safety switch on a circuit
- $200–$400A suitable existing board and standard installation; a board replacement is a separate job.GST: included.
Your property
Planning the work in St Ives
For houses on leafy blocks in St Ives, access through roof spaces, gardens and separate garages can affect the route to the work area.
Finding the affected supply
Storm damage, water and long outdoor circuits can complicate fault finding. Stay clear of fallen wires and damaged fittings; describe the access route when calling.
Repeated trips need fault finding
A safety switch or breaker that trips again after resetting is protecting you from a fault. Rather than resetting it repeatedly, the electrician tests the circuits to find the cause.
Repair now or book a return visit
Many common faults can be made safe and repaired in one visit. If parts are needed, we leave the installation safe and explain the next step.
How it works
What happens when you call
Call and assess
Tell us the address and symptoms. We assess the urgency, give safety advice where needed and provide an estimated arrival time.
Isolate and diagnose
The electrician secures the area and isolates the hazard before using testing equipment to locate the fault.
Repair and test
We complete the agreed repair, test the installation and provide the relevant documentation.
Why Xcel
Answered day or night, priced before the repair
Answered at any hour
Call 0404 121 983 day or night, every day of the year, including weekends and public holidays.
Insured electricians
Emergency work is done by insured electricians, to the Wiring Rules (AS/NZS 3000) and NSW requirements.
The price before the repair
We tell you the price before the repair goes ahead. If the problem can safely wait for a scheduled visit, we’ll say so.
12-month workmanship warranty
Emergency repairs carry the same 12-month workmanship warranty as our planned work.
Customer reviews
See what our customers say
Feedback from Xcel Electrical customers across Sydney.
Fantastic tradesmen excellent service would have them back in a heart beat
Selected customer reviews from Google.
Read all reviews on GoogleYour questions
Emergency electrician questions
How quickly can an emergency electrician reach my Sydney location?
Our electricians typically arrive within 30–90 minutes across our service areas, depending on location, traffic and the jobs already underway. We prioritise true electrical emergencies.
When you call, we give you an arrival estimate and, for a dangerous situation, safety advice while we’re on the way. Have the address, the symptoms and safe access details ready.
What counts as an electrical emergency?
Treat it as an emergency if there’s a burning smell, smoke, sparking or scorch marks, exposed or damaged wiring, a shock or tingle from an appliance or fitting, water near electrical equipment, or a loss of power that isn’t a network outage. A safety switch that trips and won’t reset also needs prompt attention; our guide to repair costs and fault finding explains how diagnosis affects the quote.
If there is a fire or someone is injured, call 000 first. Stay well away from fallen power lines and report them to your network operator.
A single dead power point or a light that has stopped working can usually wait for a scheduled visit, which costs less.
How much does an emergency electrician cost in Sydney?
Published Sydney after-hours attendance and initial labour ranges are $250–$575, including GST. Confirm how much time is covered and what further repair work or parts would cost before authorising them. These are published planning ranges, not Xcel rates. We confirm a written quote for your property and agreed scope before work starts.
My power is out. Should I call the network operator or you?
First check whether your neighbours or the street lights have lost power too. If they have, it is most likely a network outage: check or report it with your network operator, Ausgrid on 13 13 88 or Endeavour Energy on 131 003, depending on where you live.
If only your property is affected, look at your switchboard. If a safety switch or breaker has tripped and won’t reset, or the power is off with no obvious cause, call us on 0404 121 983.
What access should I arrange for the visit?
Keep the work area and switchboard accessible, tell us about parking or locked gates, and arrange entry to any rooms involved. For an apartment or shared building, also check meter-room access, lift bookings and permitted work hours with the building manager. Confirm approval for work affecting common property.
Arrange 24/7 emergency electrical in St Ives
Tell us about the property and the work you need. We’ll confirm the scope and a written quote.
Based in Ryde. Working across Sydney.
24/7 emergency helpGive the address, symptoms, affected areas and safe access details. Keep clear of the fault and follow the telephone safety advice.