About these terms
These terms apply to quotes and electrical work provided by XCEL ELECTRICAL CORP PTY LTD (ABN 82 663 211 998), trading as Xcel Electrical, and to your use of this website. Your written quote may include further terms for your job; if it differs from these terms, the quote applies, subject to your rights under the Australian Consumer Law.
Back to contents ↑Your rights under the Australian Consumer Law
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract with us, and to a refund for the unused portion or to compensation for its reduced value. You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done, you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.
Nothing in these terms or your quote excludes, restricts or modifies those rights.
Read more about consumer rights and guarantees from the ACCC.
Back to contents ↑Quotes
- Quotes are free and valid for 30 days.
- The ranges in our cost guides are general market guidance, not a quote from Xcel Electrical. Your written quote sets out the work and price for your property.
- Prices include GST unless the quote says otherwise.
- A quote is based on what we can see and what you tell us. If we find something that changes the work, such as hidden damage or wiring that doesn’t meet current standards, we will explain it and agree any change in price with you before going ahead.
Payment
- We may ask for a deposit for larger jobs; the quote will say so.
- Payment is due when the work is finished, unless the quote says otherwise.
- We accept cash, bank transfer and card payments.
Changing or cancelling a booking
Please give us as much notice as you can if you need to change or cancel a booking. If you cancel shortly before the booked time, we may charge for reasonable costs we have already incurred, such as materials ordered for your job. If we need to reschedule, for example because of weather or an emergency call, we will contact you to arrange a new time at no extra cost.
Back to contents ↑Safety and access
- Please give us safe, clear access to the work area and the switchboard.
- We may stop or postpone work if conditions are unsafe, and will explain why.
- Our electricians follow the Wiring Rules (AS/NZS 3000) and NSW requirements. We provide a Certificate of Compliance for Electrical Work (CCEW) for electrical wiring work.
Our warranty
In addition to your rights under the Australian Consumer Law, our workmanship is covered by a 12-month warranty from completion. Products we supply also carry their manufacturer’s warranty. Our warranty doesn’t cover faults caused by:
- misuse, accidents or someone else’s later work;
- storms, lightning or power surges;
- materials or equipment you supplied.
To raise a workmanship or product concern, contact us using the details below with your invoice or job address and a description of the issue. Photos may help us understand the problem.
Your Australian Consumer Law rights still apply, including after the 12-month workmanship warranty ends.
Back to contents ↑Existing wiring and concealed services
Older wiring and services hidden in walls, ceilings and floors can’t always be seen before work begins. We take care to avoid damage. We are responsible for damage we cause through a failure to take reasonable care, but not for pre-existing faults we didn’t cause.
Back to contents ↑Using this website
The information on this website is general. It isn’t a substitute for an inspection by a licensed electrician. Never attempt electrical work yourself. In an emergency involving fire, an electric shock or injury, call 000.
How we handle information you provide is explained in our privacy policy.
Google Maps content on this website is provided by Google and is subject to the Google Maps Terms of Service.
Back to contents ↑Contact
Email info@xcelelectrical.com.au or call 0404 121 983.
Back to contents ↑